Your loyalty deserves more.
Your loyalty deserves more.
The more you live Arriva, the more you receive. Stay at our participating properties, accumulate nights and move up to new tiers to enjoy preferred rates, upgrades, resort credit and experiences designed for you.
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properties in Mexico
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Properties in Mexico
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Rooms
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Membership tiers
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Free to join
Every stay counts
A program that grows with you.
Arriva Rewards is the loyalty program of Arriva Hospitality Group: it recognizes your preference with benefits, privileges and experiences that get better with every stay, at participating beach resorts and city hotels. This program only applies to reservations made through our brands' websites.
Recognition
We value your preference on every stay.
Comfort
Enjoy more comfort and attention on every visit.
Reward
Get benefits that improve your experience.
Belonging
Be part of a community that opens more doors for you.
Tiers
The more you live Arriva, the more you receive.
Your tier is calculated by accumulated nights and advances automatically — no paperwork, no fine print.
SELECT
1–14 nights
Your starting point: preferred rate and priority from your very first stay.
- 5% discount on rate
- Late check-out until 1:00 pm
- $200 US in resort credit
PREFERRED
15–34 nights
More nights, more recognition: upgrades, courtesies and greater flexibility.
- 7% discount on rate
- Room upgrade with a 10% charge
- $275 US in resort credit
ELITE
35+ nights
Our highest distinction: the Arriva experience without limits.
- 10% discount on rate
- Complimentary room upgrade, subject to availability
- $350 US in resort credit
Live experiences that feel made for you.
Priority dining, courtesies and recognition on every visit.
Benefits
What you get at every tier.
Preferred rate, greater flexibility and resort credit that grows with you — this is what loyalty looks like at Arriva.
BENEFITS | RESORT
| Benefit | SELECT | PREFERRED | ELITE | Restriction |
|---|---|---|---|---|
 Member rate | 5% off | 7% off | 10% off | Compared with the price of the first loyalty tier of the OTAs. |
 Early check-in | Not included | Not included | 12:00 pm guaranteed | Applicable at the front desk upon arrival. |
| Late check-out | Until 1:00 pm | Until 2:00 pm | Until 3:00 pm | Subject to availability; applicable at the front desk upon arrival. |
 Reservation change at no charge | 1 change | 2 changes | Unlimited | No administrative fee; channels and advance notice to be defined. |
 Room upgrade | 15% charge subject to avail. | 10% charge subject to avail. | No charge guaranteed | Applicable at the front desk upon arrival. Elite: one level up only; calculated against the public rate. |
 Resort credit (total per stay) | $200 US | $275 US | $350 US | Distributed in coupons by department (see breakdown below).* |
| Spa | $50 US | $100 US | $150 US | Maximum 50% of the purchase. |
| Food and beverage | 2 x $50 US | 2 x $50 US | 2 x $50 US | Maximum 50% of the purchase. |
| Room Upgrade | $50 US | $55 US | $70 US | Cannot be combined with the 15% and 10% charge. |
| Logo Shop | Not applicable | $20 US | $30 US | Maximum 50% of the purchase. |
 Priority dining - high season | 1 per stay | 2 per stay | 1 per night | Reservation guaranteed per stay. |
| Priority dining - low season | 50% of nights | 70% of nights | 100% of nights | Reservation guaranteed per stay. |
 Priority at shows (VIP area) | 1 per stay | 2 per stay | 1 per night | 15 min. grace period. |
 Dinner courtesy | Not included | Premium wine (1 bottle) | Champagne (1 bottle) | Selection within the hotel's basic catalog. |
 Spa discount | Not included | 15% off | 20% off | On treatments with a minimum amount. |
| Welcome gift | Welcome drink | Special amenity | Premium amenity | Defined and updated by each property. |
* Resort credit breakdown by coupon (max. 50% of the purchase value per coupon): Spa $50 / $100 / $150 · Food and beverage 2×$50 on all three tiers · Room Upgrade $50 / $55 / $70 (cannot be combined with the 15% and 10% charge) · Logo Shop — / $20 / $30.
BENEFITS | CITY CLASS
| Benefit | SELECT | PREFERRED | ELITE | Restriction |
|---|---|---|---|---|
| Member rate | 5% off | 10% off | 20% off | Compared with the price of the first loyalty tier of the OTAs. |
| Early check-in | Not included | 12:00 pm subject to avail. | 10:00 am guaranteed | Applicable at the front desk upon arrival. |
| Late check-out | Until 1:00 pm | Until 2:00 pm | Until 3:00 pm | Subject to availability; applicable at the front desk upon arrival. |
| Breakfast included / preferential | 50% off standard | Complimentary standard | Complimentary premium | Upon request. |
Moments of well-being, without a second thought.
Spa discounts and courtesies that increase with your tier.
How it works
Join in minutes, enjoy from your first stay.
Sign up for free
Create your Arriva Rewards account in minutes, at no cost and with no commitment.
Stay and accumulate
Every night at participating properties adds toward your next tier.
Move up a tier
When you reach 15 or 35 accumulated nights you advance automatically.
Enjoy more benefits
Preferred rates, upgrades, resort credit and recognition on every visit.
GENERAL PROGRAM RESTRICTIONS
- Program valid at participating properties of Arriva Hospitality Group.
- Qualifying nights correspond to stays with an eligible paid rate.
- Complimentary nights, groups with negotiated rates, corporate contracts and other ineligible promotions do not apply.
- Benefits cannot be combined with each other or with other promotions, unless expressly indicated.
Start living Arriva Rewards today.
Sign up for free and start receiving benefits from your first stay at any participating property of Arriva Hospitality Group.
Arriva Rewards is the loyalty program of Arriva Hospitality Group. Preliminary figures and conditions, subject to operational, commercial and Revenue Management validation. www.arrivahotels.com