Arriva Hospitality Group Privacy Policy
For Vista Enterprise, S.A. de C.V. and Arriva Hospitality Group (hereinafter referred to as “Arriva Hospitality Group”), located at Av. Vallarta 2526, 2nd Floor, Colonia Arcos Vallarta, C.P. 44130, Guadalajara, Jalisco, Mexico, the privacy and proper use of the information you provide is of paramount importance. Consequently, as the entities responsible for the collection, use, and protection of your personal data, we are committed to processing such information in strict compliance with the Federal Law on the Protection of Personal Data Held by Private Parties (hereinafter referred to as the “Law”).
What data is utilized?
Through this Privacy Policy, we hereby inform you that the personal data provided to Arriva Hospitality Group, via our registration forms (physical or digital) and telephonic communication with authorized personnel, such as name, address, telephone number, email, tax ID (RFC), nationality, and dates of special occasions, will be used to provide the services you have requested.
These include, but are not limited to, reservations, vacation package purchases, loyalty program enrollment, or any other tourism-related services. Furthermore, this data allows us to inform you of new or modified services, offer promotions and specialized products, and evaluate the quality of our service, all with the objective of enhancing your experience and identifying your preferences for a more pleasant stay.
In the event that you provide data concerning your health status, classified as sensitive personal data under the Law, it shall be used solely to provide personalized service and ensure your comfort. By providing this information, you expressly authorize its use, and Arriva Hospitality Group commits to processing it under stringent security measures, ensuring absolute confidentiality at all times.
With whom is this data shared?
We inform you that your data may be transferred to and processed by affiliates, subsidiaries, or associated companies, as well as domestic or foreign third parties, both within and outside the country, for the purpose of offering hospitality products and services. Unless you expressly state your opposition to the transfer of your personal data, it shall be understood that you have granted your tacit consent for such purposes.
How can you revoke the use of your personal data? At any time, you may revoke the consent granted for the processing of your personal data or exercise your rights to access, rectify, cancel, or oppose its treatment (hereinafter "ARCO Rights"). This may be done by submitting a written request addressed to the Arriva Hospitality Group Personal Data Department at: Avenida Vallarta 2526, 2nd Floor, Colonia Arcos Vallarta, C.P. 44510, Guadalajara, Jalisco, Mexico, during business hours (Monday to Friday, 9:00 to 14:00 and 16:00 to 18:00), or via the designated email address.
Arriva Hospitality Group will respond to your request within a maximum of 20 days, notifying you of the determination via the physical or electronic address provided in your application.
Consent and Updates
By providing your data, you acknowledge that you are familiar with the content of this Privacy Policy and accept the processing of your information as established herein. This document may be updated periodically to reflect policy improvements or legislative changes; therefore, we suggest consulting it regularly on this website.
Digital Experience and Tracking Technologies
We inform you that this site utilizes tools such as cookies and web beacons to analyze browsing patterns and user behavior. The use of these technologies allows us to optimize our platform’s performance and offer personalized experiences, as well as services tailored to your specific preferences.