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Privacy Policy

For Vista Enterprise, S.A. of C.V. and Arriva Hospitality Group (hereinafter ”Arriva Hospitality Group“), with address at Av. Vallarta 2526, floor 2, Colonia Arcos Vallarta, C.P. 44130, Guadalajara, Jalisco, Mexico, the privacy and good use of the information you provide us is very important. That is why, as responsible for collecting your personal data, the use that is given to it and its protection we are committed to give it the treatment in accordance with the Federal Law on Protection of Personal Data Held by Private Parties (hereinafter the ”Law“).

What data is used?

Through this Privacy Policy, we inform you that the personal data provided to Arriva Hospitality Group (by filling out our registration forms printed or digitaland telephone communication with our authorized personnel), such as name, address, telephone, email, RFC, nationality and dates of special celebrations, be used to provide the services you have requested. These can be: reservations, purchase of vacation packages, affiliation to the Loyalty Program or any other related to the provision of tourist services, inform you about new related services, communicate about changes in them, offer promotions and special services and other tourism products, as well as to evaluate the quality of the service we provide. All of the above in order to offer you a better service and identify your preferences to make your stay more pleasant.

In case you provide us with data related to your health status, considered according to the Law as sensitive personal data, they are used for the sole purpose of giving you a personalized service and make your stay more comfortable, for which you expressly authorize its use and Arriva Hospitality Group is committed to treat it under appropriate security measures, always guaranteeing confidentiality.

With whom are these data shared?

We inform you that your data may be transferred to subsidiaries or associated companies, to national or foreign third parties, and may be treated inside and outside the country in order to offer you products and hosting services. In case that you do not explicitly express your opposition to the transfer of your personal data, it will be understood that you have given your tacit consent to do so.

How can you revoke the use of your personal data? At any time you can revoke the consent you have given us for the processing of your personal data, you can rectificate, cancel or oppose to the processing of personal data provided (in the following Arco Rights), through the submission of a written request to Arriva Hospitality Group, Department of Personal Information at the following address: Avenida Vallarta 2526, floor 2, Colonia Arcos Vallarta, C.P. 44510 in Guadalajara, Jalisco, Mexico, from Monday to Friday from 9:00 a.m. to 2:00 p.m. and from 4:00 p.m. to 6:00 p.m. or by e-mail: datospersonales@arrivahotels.com

Arriva Hospitality Group will have a maximum period of 20 days to respond to your request and inform you where your data comes from. We'll send the written response to the address or email address you have provided in your request.

How to know about the updates to the Privacy Policy?

Arriva Hospitality Group reserves the right to make modifications or updates to this Privacy Policy at any time, so any modification to this text will be available on our website: http://arrivahotels.lealtadprimero.com.mx

I am aware of the content of this Privacy Policy and accept that my personal data provided to Arriva Hospitality Group is given the treatment in accordance with the provisions set forth herein.

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