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Privacy Policy

For Vista Enterprise, S.A. de C.V. and Arriva Hospitality Group (hereinafter “Arriva Hospitality Group”), with address at Av. Vallarta 2526, floor 2, Colonia Arcos Vallarta, C.P. 44130, Guadalajara, Jalisco, Mexico, privacy and the proper use of the information you provide us with is very important. That is why, as responsible for collecting your personal data, the use given to it, and its protection, we are committed to treating it in accordance with the Federal Law on Protection of Personal Data Held by Private Parties (hereinafter “the Law”).

What information is collected?

We want to inform you that the personal data you provide us with, such as name, address, telephone number, email, RFC, and dates of special celebrations, are used to provide you with the services you need, such as reservations, purchase of vacation packages, and enrollment in loyalty programs. We also use this information to inform you about new offers and to improve our services.

If you provide us with information about your health, we will only use it to offer you personalized service and ensure your comfort during your stay. Your privacy is essential to us, so we handle this information with complete confidentiality and security.

Who has access to this information?

We inform you that your data may be transferred to subsidiaries or associated companies, as well as to national or foreign third parties, within and outside the country, to offer you accommodation products and services. If you do not express your opposition to this transfer, we will understand that you have given your consent.

How can you revoke the use of your data? You can do so at any time by submitting a written request to Arriva Hospitality Group.

We will respond within a maximum of 20 days, providing information about the origin of your data. We are here to help you protect your privacy and provide you with an unforgettable experience!

How can I stay informed about updates to the Privacy Policy?

Arriva Hospitality Group reserves the right to make modifications or updates to this Privacy Policy at any time, so any modification to this text will be available on our website: http://arrivahotels.lealtadprimero.com.mx

I am aware of and accept the content of this Privacy Policy, and I authorize the processing of my personal data in accordance with the provisions stated herein.

Additionally, I want to inform you about the use of cookies and web beacons on our website, through third parties, to enhance your experience and provide you with personalized services. You can find more details on our cookie policy on the same website mentioned above.